Terms & Conditions

By accessing or browsing this website you are agreeing to these Terms & Conditions. We reserve the right to amend these Terms and Conditions at any time without notice.


Your information

When you place an order on this website, you agree to provide us with accurate personal and delivery information. If you have provided incorrect information, we cannot be held responsible for issues arising from the use of incorrect information.


Stock and Availability

We cannot guarantee availability on all items and reserve the right to cancel any order at any time. If an item is out of stock at time of purchase, you will be notified so other arrangements can be made.



Shipping may take up to 48hrs after your order is confirmed. It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.

Please allow up to 7 working days for delivery and additional time for remote areas or during peak periods. Shipping times quoted are estimates only and not a guarantee of delivery. Once an order leave our warehouse the responsibility for delivery is handed to Australia Post and your will need to contact them directly for enquiries.

Postage Charges are generally FREE for orders over $150 anywhere within Australia. Otherwise we ship Australia wide for as little as $12



When you make a purchase on the Tough Audio website, you are agreeing that you are an authorised user of the account, credit card or debit card used to place your order.

Payment will be processed at the time you place an order.



All purchases are final and returns are not accepted except for warranty purposes.


Faulty Items

We will replace any items that are confirmed to be faulty. If you feel your item is faulty, please contact us at info@toughaudio.com.au and we will advise you on how to return your item to us.


Pricing & Payments

All prices shown on our website are in Australian Dollars and include GST.

You will be billed in Australian Dollars (we are an Aussie company!).

The billing Company on your bank statement will be Happy Skies Pty. Ltd.

What are my payment options?

We currently accept Direct Bank Transfer, Credit and Debit Car (VISA, Mastercard & AMEX), and Zippay. More payment options coming soon.


Is my card secure to use on your site?

Tough Audio values the security of your personal information. All details entered in our site go through an encrypted secure socket layer technology (SSL). Your details are then securely transmitted in order to be processed, however we never see or store your credit card details.