Deliveries & Returns
TOUGH AUDIO AUSTRALIA OFFERS FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $150
How much will it cost for my order to be shipped?
We have the following shipping rates for all our Audio Equipment and products Australia wide:
Most products ship for FREE – Free standard shipping is offered for all orders over $150 (Australia only)
Otherwise we offer;
– $12 Standard shipping for orders under $150
– $20 Express Postage
All orders are delivered via Australia Post. Shipping may take up to 48hrs after your order is confirmed
Delivery estimates for STANDARD and FREE shipping are 3-8 business days and for EXPRESS shipping 1-4 business days once shipped. Shipping times quoted are estimates only and not a guarantee of delivery.
New Zealand: we also ship to New Zealand for a flat $30. For other countries, please email us at [email protected] to arrange shipping.
How is software delivered?
Software licences are digital downloads (no box or physical product). Your activation code and download instructions are delivered by email, usually same day or within 24 hours. If it hasn’t arrived, please check your junk folder or email us.
Incorrectly ordered software licences cannot be refunded or returned, so please check the edition and eligibility (upgrade, crossgrade or education) before ordering.
Order note / Special Instructions?
Leave on Doorstep
Sorry, all orders require a Signature-on-Delivery. We do not accept requests to ‘leave on doorstep’ or similar since this prevents confirmation of the delivery.
Undelivered orders are forwarded to a local LPO for collection. Alternatively, Australia Post also have convenient collection points available Australia wide.
This order is a Present
We will try to ensure the order receipt is not included in the order
Can I Track my order?
A Tracking Number will be emailed to you once your order is shipped. You can check the status on the Australia Post Tracking website.
If the Tracking Number does not arrive please check your Junk Folder or email us for a copy.
Please check that your address details are correct when placing your order. It’s also important that you use your real name on your order, as if the parcel is for any reason undeliverable and goes to a post office, you will need ID in that name to collect your parcel.
Return to Sender: If a parcel is un-deliverable or not collected from a post office, it will be returned to sender. If you would like your order re-shipped a re-delivery fee may be required.
Can I Cancel My Order?
Due to our automated system there is no guarantee we can cancel an order before it ships. We recommend sending us an email as soon as possible to request cancellation.
If you notice you have entered the wrong address immediately after placing your order – please email us. If it is within 2 hours of placing your order we may be able to change the address to the correct one. If you require a change of address after your order has been shipped there may be a fee applied which is imposed by the courier, and can be done right up until your parcel is on board for delivery.
I haven’t received my order yet, where is it!?
Please keep in mind that deliveries can be delayed in the post during holiday periods. Please check the status of your order on the Australia Post website using your tracking details provided. If you have any questions about your order, please contact us at [email protected]
Can I return my order?
We do not accept change-of-mind returns, so please choose carefully. This does not affect your rights under the Australian Consumer Law: faulty items will be repaired, replaced or refunded (see below). Please ensure you select the correct items before placing your order. If you have any questions about an item, please contact us at [email protected] before placing your order.
If we do agree to a change-of-mind return, items must be unopened with all seals intact and in resaleable condition; we decide whether an item meets this on its return. Return postage is at the customer’s cost.
If you receive an incorrect product and do not warn us within fourteen (14) days of receipt thereof, then we will consider this an act of acceptance of the received product in lieu of the ordered article.
My item is faulty or damaged, can I get an exchange or refund?
We will need you to email [email protected] and include your order details, photo (if applicable) and a description of your item. We’ll assess your query and if it’s found to be faulty, damaged or we need to physically assess it, we’ll be in touch with you to let you know what the next step is.
Faulty items are covered by the Australian Consumer Law, so depending on the fault we will arrange a repair, replacement or refund. No restocking fee applies to faulty items.