Privacy Policy

Tough Audio Australia is committed to ensuring the private personal information of our customers is kept secure.

Collection of Personal Information

In order for customers to shop on the Tough Audio Australia website, we require certain personal information to be provided to us. This information includes but is not limited to:

– Name

– Address

– Email address

– Credit card details (these details are only used to process an order and are not saved in our system)

We may also collect certain information from all visitors to our site, through the use of cookies.

What are cookies?

No you can’t eat them! Cookies are small bits of information that are placed on your computer’s hard drive when you visit any site on the internet. These cookies are used to recognise your computer and welcome you each time you return to our site. It’s easy to prevent any site from storing your information by disabling cookies in your browser settings.

Use of personal information

We will use the information you provide us to:

– Update you on the status of any orders you place on our site

– Fulfil any orders you place on our site

– Update you on Tough Audio Australia news and offers (these are opt-in – we will never spam your mailbox)

Disclosure of Personal Information

We may share your information with certain third party companies who we may engage to provide services on our behalf. These companies are limited to:

– Couriers or other shipping companies (who deliver goods to you on our behalf)

– Payment authorisation or fraud checking organisations (who process payments for customer orders)

These companies are permitted to access only the information required to fulfil the services they are engaged for.

Security

We take all reasonable steps to protect all personal information from misuse, loss, unauthorised access, modification or disclosure.

Communications between your browser and our web servers are private and secured by 256-bit encryption.

All personal information is stored in secured premises or in electronic databases requiring logins and passwords. Only those staff that need access are given logins and passwords.

Some information is kept for a number of years to comply with legal requirements.

Changes to this Privacy Policy

Tough Audio Australia reserves the right to change this Privacy Policy at any time.

Accessing your Personal Information

You have the right to view or change the personal information Tough Audio Australia holds about you. To view or change this information, you can log into your account or contact us at [email protected]. In all cases, you will be required to provide proof of identity in order to access your information.

Contacting us

We always like to hear from our customers. If you have any questions or comments in regards to this Privacy Policy or our website in general, please contact us at: [email protected]