Terms & Conditions

By accessing or browsing this website you are agreeing to these Terms & Conditions. We reserve the right to amend these Terms and Conditions at any time without notice.

Your Information

When you place an order on this website, you agree to provide us with accurate personal and delivery information. If you have provided incorrect information, we cannot be held responsible for issues arising from the use of incorrect information.

Stock and Availability

We cannot guarantee availability on all items and reserve the right to cancel any order at any time. If an item is out of stock at time of purchase, you will be notified so other arrangements can be made.

Shipping

Shipping may take up to 48hrs after your order is confirmed. It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.

Delivery estimates are 3–8 business days for standard and free shipping and 1–4 business days for express shipping once shipped, with additional time for remote areas or during peak periods. Shipping times quoted are estimates only and not a guarantee of delivery. We take responsibility for your order until it is delivered and signed for. Once a signature is collected on delivery, responsibility for the goods passes to you. If your parcel is lost or damaged in transit, please contact us at [email protected] and we will take care of it with Australia Post.

Payment

When you make a purchase on the Tough Audio website, you are agreeing that you are an authorised user of the account, credit card or debit card used to place your order.

Returns

We do not accept change-of-mind returns, so please ensure you select the correct items before placing your order. If you have any questions about an item, please contact us at [email protected] before placing your order. This does not affect your rights under the Australian Consumer Law.

If we do agree to a change-of-mind return, the item must be unused and in its original packaging, shipping costs and payment processing fees are not refunded, and a 10% restocking fee may apply. Items must be unopened with all seals intact and in resaleable condition; we decide whether an item meets this on its return. Return postage is at the customer’s cost.

If you receive an incorrect product and do not warn us within fourteen (14) days of receipt thereof, then we will consider this an act of acceptance of the received product in lieu of the ordered article.

Faulty Items & Warranty Cover

All purchases come with a minimum 12 month warranty, in addition to your rights under the Australian Consumer Law. If an item is confirmed to be faulty, we will repair, replace or refund it. If you feel your item is faulty, please contact us at [email protected]

Pricing & Payments

All prices shown on our website are in Australian Dollars and include GST.

You will be billed in Australian Dollars (we are an Aussie company!).

The billing Company on your bank statement will be either Tough Audio or Happy Skies depending on your payment option selected.

Is my card secure to use on your site?

Tough Audio Australia values the security of your personal information. All details entered in our site go through an encrypted secure socket layer technology (SSL). Your details are then securely transmitted in order to be processed, however we never see or store your credit card details.